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Call Center Representative
$19-21 (estimate)
Full Time | Ambulatory Healthcare Services 1 Day Ago
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Creative Dental Partners is Hiring a Call Center Representative Near Fullerton, CA

About Us:

Creative Dental Partners is a leading provider of comprehensive dental care committed to delivering exceptional service and personalized care to our patients. We pride ourselves on our dedicated team of professionals who are passionate about enhancing oral health and improving smiles.

Position Overview:

We are seeking an energetic and fun Call Center Representative to join our team. The Call Center Representative will be responsible for overseeing the operations of our call center, ensuring efficient communication with patients and effective coordination of scheduling and services.

Key Responsibilities:

- Reports and monitors call center performance, including call volume, wait times, and patient satisfaction.

- Reviews calls for all locations and provides feedback to call center staff to enhance communication and customer service.

- Monitors Scheduling Institute training to ensure staff members are adequately trained and proficient in appointment scheduling and patient communication.

- Monitors recall reports and performance to ensure timely follow-up and patient retention.

- Collaborates with management to develop and implement policies and procedures for call center operations.

- Provides leadership and support to call center staff, including training, coaching, and performance management.

Qualifications:

- Excellent communication and interpersonal skills.

- Proficiency in call center software and scheduling systems preferred.

- Knowledge of dental terminology and procedures is preferred.

- Ability to prioritize tasks and manage time effectively in a fast-paced environment.

We offer competitive salary and benefits packages, including medical and dental insurance, paid time off, and opportunities for professional development. If you meet the above qualifications and are interested in joining our team, please submit your resume highlighting your experience and skills.

We are an equal opportunity employer and welcome applications from all qualified candidates. Thank you for considering this opportunity to join our team.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: No more than 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus opportunities

Education:

  • Bachelor's (Preferred)

Language:

  • Spanish (Required)

Ability to Commute:

  • Fullerton, CA 92832 (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

POST DATE

05/13/2024

EXPIRATION DATE

09/08/2024

WEBSITE

mycreativesmiles.com

HEADQUARTERS

NEWPORT BEACH, CA

SIZE

25 - 50

TYPE

Private

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

Call center representatives must be professional throughout each phone call and to other call center employees.

02/12/2022: La Crosse, WI

Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

01/09/2022: High Point, NC

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

12/14/2021: Galveston, TX

The representatives should also use their problem-solving skills to resolve customer queries effectively.

01/05/2022: Sioux City, IA

The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

12/26/2021: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

12/22/2021: Orange, CA

Perfect for Call Center Representatives with two to five years of experience.

12/20/2021: Roanoke, VA

Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

02/10/2022: Greenville, MS

Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.

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Previous call center experience preferred but not required.

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Step 3: View the best colleges and universities for Call Center Representative.

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